Support
Support that keeps your site secure and fast all year
After delivery, we don't disappear. We include one free support month within clear limits, then annual care plans tailored to your needs: security, backups, updates, and improvements - no surprises.
Explore care plansResponse within 24 business hours
Contact usResponse within 24 business hours
Monitoring
Support overview
We keep an eye on uptime, performance, and critical updates.
Uptime watch
Backup checks
Security updates
🎁 One free support month after delivery for projects we built
- Fix implementation bugs
- Basic technical support & operations
- Small edits: text / images / links
Clear free limits: no new features, major redesigns, or full page restructures.
Support lifecycle
A clear path after delivery with visible checkpoints.
01
Delivery
Organized handoff, files, quick walkthrough, and baseline docs.
DeliveryActive
Monitoring & operationsNext
Updates & securityNext
Backups & recoveryNext
Performance improvementsNext
Planned developmentNext
Care plans
Care
Essential care (annual)
$120 / year
- Security updates
- Backups
- Monitoring
- Renewals management
Limit
Up to 12 small requests per year.
Best for
Teams that want a stable, secure site.
Most popular
Care+
Comprehensive care (annual)
$200 / year
- Everything in Care
- Light UX & performance improvements
- Priority support
- Routine checkups
Limit
Up to 24 requests per year.
Best for
Businesses that want regular upkeep and light improvements.
Growth
Annual development (credits)
$450 / year
- Annual development credits
- Priority queue
- Small/medium features
- Performance & UX tuning
Limit
Up to 45 requests per year.
Best for
Teams that need continuous development.
Audit
Annual audit
$75 / year
- Security, performance & SEO review
- Recommendations report
- Benchmark snapshot
- One review session
Limit
One audit report per year.
Best for
One-time health check before committing to a plan.
Large features are priced as separate projects.
What's included / not included
Included
Not included
Response & reporting
0h
Response time
Details
Business hours only.
0P
Critical priority
Details
Critical issues get priority handling based on impact.
0x
Reports
Details
Depending on plan: monthly, quarterly, or annual.
Keep your site comfortable - and stay comfortable too
Choose an annual care plan or request a one-time audit, and we'll set everything up with clear scope.